Privacy Policy
At Eicgo, protecting your personal information is one of our highest priorities. This Privacy Policy explains what data we collect, how we use it, and the rights you have in relation to your information. By using our website, you agree to the practices described below.
1. Information We Collect
We may collect the following types of information when you interact with our site:
- Personal details such as your name, email address, billing/shipping address, and phone number.
- Payment details provided during checkout (processed securely via third-party payment providers; we do not store your full card information).
- Order details such as items purchased, transaction amounts, and delivery preferences.
- Technical data including IP address, browser type, device identifiers, and usage patterns collected via cookies or analytics tools.
2. How We Use Your Information
We use the data we collect to:
- Process and fulfill your orders.
- Communicate with you regarding purchases, shipping, and customer support inquiries.
- Provide updates, promotions, and offers if you have opted into marketing communications.
- Improve our website performance and personalize your shopping experience.
- Comply with legal obligations (for example, tax and accounting records).
3. Sharing of Information
We respect your privacy and only share your information in limited circumstances:
- Service providers who assist with payment processing, shipping, marketing, or IT support.
- Legal compliance when disclosure is required by law, court order, or government regulation.
- Business transfers in the event of a merger, acquisition, or sale of assets.
We do not sell or rent your personal data to third parties.
4. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to enhance functionality and analyze site performance. You can adjust your browser settings to refuse cookies, but certain features of the site may not function properly without them.
5. Marketing & Communications
- If you subscribe to our newsletter or promotions, we may send you emails about new products, special offers, or company updates.
- You can unsubscribe at any time using the link in the email or by contacting us directly.
6. Data Retention & Security
- We retain your information only as long as necessary for the purposes stated in this policy, or as required by law.
- We use appropriate administrative, technical, and physical safeguards to protect your personal data against unauthorized access, disclosure, or misuse.
7. Your Rights
Depending on your location, you may have rights under data protection laws, including:
- The right to access, update, or delete your personal information.
- The right to opt out of marketing communications.
- The right to restrict or object to certain types of data processing.
- The right to request a copy of the information we hold about you.
To exercise these rights, please contact us at support@eicgo.com.
8. Children’s Privacy
Our website and services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe your child has provided us with data, please contact us so we can delete it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated revision date. Continued use of our services means you accept the revised policy.
10. Contact Us
If you have questions or concerns regarding this Privacy Policy, please reach out to us at:
Address: HUAXIN ECOMMERCE LIMITED, ROOM D5, 5/F, KING YIP FACTORY BUILDING, NO. 59 KING YIP STREET, KWUN TONG, KL, HONG KONG
