Terms of Service

Welcome to Eicgo.com. These Terms of Service (“Terms”) outline the rules and conditions that apply when you access our website or purchase products from us. By visiting or shopping on our site, you agree to comply with these Terms, as well as any other policies or guidelines referenced here.

If you do not agree with these Terms, please stop using our site immediately. We may update this document from time to time, and continued use of our services means you accept those changes.

1. Eligibility & Use of Site

  • You must be at least the legal age of majority in your region to use our services.
  • Parents or guardians who allow minors to use this site are responsible for their activities.
  • Our products may not be used for any unlawful purpose or in violation of local laws.
  • Uploading malicious code, spam, or any harmful activity is strictly prohibited and may result in suspension of your account.

2. General Terms

  • We reserve the right to refuse or restrict service to anyone for any reason.
  • Content you submit (except for payment information) may be transmitted unencrypted over networks.
  • Credit card and payment details are always encrypted during transfer.
  • You may not reproduce, resell, or exploit our services or products without written consent.

3. Product & Information Accuracy

We do our best to keep product descriptions, pricing, and stock availability accurate. However, mistakes may occur. Eicgo does not guarantee that all information is error-free, and we may correct or cancel orders that were placed based on incorrect details.

4. Pricing & Availability

  • Prices and availability of products may change without notice.
  • We may discontinue or limit certain products at our discretion.
  • Promotional offers are subject to specific terms and may be withdrawn at any time.

5. Orders & Payments

  • By placing an order, you agree to provide complete and accurate billing and contact information.
  • We may limit or cancel orders placed by the same customer, household, or payment account.
  • In the event of cancellation, we will notify you using the contact details provided.
  • You authorize us to charge your chosen payment method for purchases made on this site.

6. Shipping & Delivery

  • Orders are usually processed within 1–2 business days.
  • Standard delivery typically takes 7–15 business days, depending on the destination.
  • Delivery times are estimates only; delays caused by carriers, customs, or unforeseen events are outside our control.
  • Please review our Order & Shipping Policy for full details.

7. Returns & Exchanges

  • We offer a 45-day return and exchange guarantee.
  • Items must be unused, in their original condition, and accompanied by proof of purchase.
  • Refunds are generally processed within 5–10 business days of receiving the returned product.
  • Some items (such as intimate apparel or clearance goods) may not qualify for return.
  • Please see our Exchanges & Returns Policy for more details.

8. Third-Party Services & Links

Our website may include links to third-party tools or websites. These are provided for convenience only. Eicgo is not responsible for the accuracy, content, or practices of third-party services, and your use of them is at your own risk.

9. User Content & Feedback

If you submit comments, suggestions, or other content to us, you grant Eicgo the right to use and publish them in any format without compensation. You must not share content that is unlawful, offensive, or infringes the rights of others.

10. Data & Privacy

Your submission of personal data is subject to our Privacy Policy, which explains how we collect, use, and protect your information.

11. Errors & Corrections

Occasionally, information on our site may contain errors, omissions, or outdated details. We reserve the right to correct such issues and to cancel or adjust orders if necessary.

12. Prohibited Uses

You may not use our site:

  • For fraudulent, abusive, or illegal purposes.
  • To infringe on intellectual property rights.
  • To transmit viruses, spam, or malicious code.
  • To harass, defame, or exploit others.

13. Warranties & Liability

  • All products and services are provided “as is” and “as available”, without warranties of any kind.
  • We do not guarantee that the site will be uninterrupted, secure, or error-free.
  • To the fullest extent permitted by law, Eicgo shall not be held liable for indirect, incidental, or consequential damages.
  • Our total liability shall not exceed the amount paid for the product in question.

14. Indemnification

You agree to defend, indemnify, and hold harmless Eicgo, its employees, partners, and affiliates from any claims or damages resulting from your misuse of the site or violation of these Terms.

15. Severability

If any section of these Terms is deemed unenforceable, the remaining sections will continue in full force.

16. Termination

Eicgo may terminate or suspend your access to the site if you fail to comply with these Terms. Any obligations that arose before termination (such as payment) will survive termination.

17. Entire Agreement

These Terms, along with our Privacy Policy, Shipping Policy, and Returns Policy, constitute the full agreement between you and Eicgo.

18. Governing Law

These Terms are governed by the laws of Hong Kong, without regard to conflict of law rules.

19. Contact Information

For questions regarding these Terms of Service, please contact us:

Email: support@eicgo.com

Address: HUAXIN ECOMMERCE LIMITED, ROOM D5, 5/F, KING YIP FACTORY BUILDING, NO. 59 KING YIP STREET, KWUN TONG, KL, HONG KONG